Do you like helping people figure out how to use technology? Are you always answering tech questions from your friends and family? Then, a job as a technical support specialist may be right for you. You can be the person who assists people at all levels of an organization get their jobs done.
Technical support specialists are at the forefront of computer and technology operations.They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance on computer devices. Technical support specialists work in corporate offices, or as independent consultants and business owners, or in big electronics stores (think BestBuy’s GeekSquad). With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.
CAREER TITLES: Technical Support Representative, IT Technical Support Specialist, Technical Support Analyst, IT Service Desk Analyst, End User Support Specialist
There are 4 courses, business skills workshops, 6 certifications, 8 college credits and 1 project in the program, totaling 201 hours of courses, labs and workshops.
Credits provided by Harrisburg University (HU) and are transferable to HU. Credits are eligible for transfer to other colleges and universities, but transfer credits accepted are at the sole discretion of the receiving institution.
Foundations in Information Technology
The course focuses on the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.
The skills needed to increase productivity with data management, scheduling, and email management in Microsoft Excel and Outlook are developed in this course.
Office Specialist – Microsoft Word, PowerPoint, Excel, Outlook
What Our Student's Say
Discover how NuPaths has transformed careers! Hear directly from our graduates as they share their journeys, skills gained, and career achievements. Their stories highlight the hands-on learning, industry insights, and supportive community that make our program a path to real success.
Is A Career In Tech Right For You?
Use our free tool to see if a career in technology would be right for you. You will get instant results and a NuPaths Career counselor can outline the best options for you.
What makes NuPaths an excellent choice to help build the skills needed to take advantage of the high demand for tech employees?
Industry Recognized Certifications
You will learn the skills necessary to earn the industry certifications employers are looking for
Technology skills
Learn the foundational technology skills to start a career as an Technical Support Specialist
College Credits
Earn college credits to pursue a degree in the future
Job Search Assistance
Connect with employers and receive job search, resume writing and interview prep support
Business skills
Develop the communication, critical thinking, and emotional intelligence skills to be an effective member of an organization
Faculty from Industry
Gain real world experience by learning from instructors who work in the industry
Funding Opportunities
Don't let the cost of tuition hold you back from starting an exciting career in tech. NuPaths is here to help. We actively seek partnerships and grants to assist with tuition costs. You may also be eligible for funding support through workforce development boards, certain employers, and Scholarships.
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