Technical Support Specialist
Do you like helping people figure out how to use technology? Are you always answering tech questions from your friends and family? Then, a job as a technical support specialist may be right for you. You can be the person who assists people at all levels of an organization get their jobs done.

Attention Philadelphia Residents

Philadelphia Works & NuPaths have partnered to offer eligible students full tuition funding for this career pathway.
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Technical Support Specialist Careers

Technical support specialists are at the forefront of computer and technology operations.They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance on computer devices. Technical support specialists work in corporate offices, or as independent consultants and business owners, or in big electronics stores (think BestBuy’s GeekSquad). With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.
Earn Up To
Average Entry Level Salary
Available Jobs Per Year
CAREER TITLES: Technical Support Representative, IT Technical Support Specialist, Technical Support Analyst, IT Service Desk Analyst, End User Support Specialist

Program Locations

This program is available online or in-person at our Harrisburg, PA or Philadelphia, PA campuses.

What Does the Program Look Like?

There are 4 courses, business skills workshops, 6 certifications, 8 college credits and 1 project in the program, totaling 201 hours of courses, labs and workshops.

Foundations in Information Technology

The course focuses on the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.
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PowerPoint presentation

The Fundamentals of Communication Software

Develop the skills needed to format, design, and produce documents and presentations with Microsoft Word and PowerPoint.
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Outlook Email

The Fundamentals of Productivity Software

The skills needed to increase productivity with data management, scheduling, and email management in Microsoft Excel and Outlook are developed in this course.
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Tech Support Specialist

Technical Support for the Modern Enterprise

Confidently handle the most challenging technical support issues across a variety of computer hardware and operating systems.
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Earn 6 Industry Certifications


IT Fundamentals




Office Specialist – Microsoft Word, PowerPoint, Excel, Outlook

Is A Career In Tech Right For You?

Use our free tool to see if a career in technology would be right for you. You will get instant results and a NuPaths Career counselor can outline the best options for you.
Career Evaluation

Advantages of NuPaths

What makes NuPaths an excellent choice to help build the skills needed to take advantage of the high demand for tech employees?

Industry Recognized Certifications

You will learn the skills necessary to earn the industry certifications employers are looking for

Technology skills

Learn the foundational technology skills to start a career as an Technical Support Specialist

College Credits

Earn college credits to pursue a degree in the future

Job Search Assistance

Connect with employers and receive job search, resume writing and interview prep support

Business skills

Develop the communication, critical thinking, and emotional intelligence skills to be an effective member of an organization

Faculty from Industry

Gain real world experience by learning from instructors who work in the industry

Funding Opportunities

Don't let the cost of tuition hold you back from starting an exciting career in tech. NuPaths is here to help. We actively seek partnerships and grants to assist with tuition costs. You may also be eligible for funding support through workforce development boards, certain employers, and Scholarships.

Get Program Info

Continuing your education is a big step—and we’re here to make it as smooth as possible. To get started today simply complete the short contact form.

Then a student success coordinator will contact you to help you with the next steps.


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